Responsible Gaming at coolbet — Play Safe
coolbet is committed to providing a safe, fair, and enjoyable gaming environment for every player in Bangladesh. Gambling should always be a form of entertainment — never a financial solution or an escape from life's pressures. This page outlines the tools, policies, and resources available to help you stay in control of your gaming activity at all times.
Our Responsible Gaming Commitment
Strict 18+ Age Policy
Access to coolbet is strictly limited to adults aged 18 years and above. We perform mandatory age and identity verification on every account before any real-money activity is permitted.
Deposit & Spending Limits
Set daily, weekly, or monthly deposit caps directly from your account settings. These limits take effect immediately when reduced and help you stay firmly within your entertainment budget.
Time-Out & Session Controls
Activate a short break of 24 hours, 7 days, or 30 days whenever you feel you need a pause. During an active time-out, your account is fully suspended and no deposits can be made.
Self-Exclusion Programme
Request a long-term self-exclusion of 6 months, 1 year, or up to 5 years. During this period, your account is permanently closed to real-money play and you will be removed from all marketing communications.
Reality Checks & Activity Logs
Enable periodic in-session pop-up reminders that display how long you have been playing and your net session balance. Full transaction and gameplay history is always accessible from your account dashboard.
24/7 English Support
Our dedicated English-language support team is available around the clock via live chat. If you are concerned about your gambling habits or need help activating any protective tool, reach out at any time.
1. Age Restriction — 18+ Only
coolbet enforces a strict minimum age policy: no person under the age of 18 years may create an account, deposit funds, or participate in any real-money gaming or sports betting activity on our platform. This rule applies to all players in Bangladesh and is non-negotiable under any circumstances.
During the registration process, all new players are required to confirm that they are 18 years of age or older. Account verification — including submission of a valid Bangladesh National Identity Card (NID), passport, or other government-issued photo ID — is required before any withdrawal can be processed and may be requested at any time during a player's account lifetime.
If our compliance team has reasonable cause to believe an account is being operated by or on behalf of a minor, that account will be immediately suspended pending investigation. Any funds deposited by an underage player will be returned in full after deduction of any bonuses claimed, and the account will be permanently closed.
Parents and guardians: If you share a device or internet connection with someone under the age of 18, we strongly recommend installing parental control software to prevent underage access to online gaming platforms. Commonly used tools include Net Nanny, Qustodio, and Google Family Link.
Age Verification at coolbet
Every new coolbet account undergoes mandatory KYC age verification. Documents accepted include Bangladesh NID, valid passport, and driver's licence. Verification is typically completed within 24 hours of document submission.
2. Recognising Problem Gambling
For the vast majority of players, gambling at coolbet is a recreational activity — a way to enjoy cricket betting during the BPL season, spin a few slots after work, or try a live dealer table for entertainment. However, for some individuals, gambling can become problematic over time, especially when stress, financial pressure, or other personal challenges are present.
Problem gambling does not always look the same for every person. It can develop gradually and may not be immediately obvious to the person experiencing it. coolbet encourages all players to regularly and honestly assess their relationship with gambling using the indicators below.
3. Self-Assessment
The following questions are drawn from internationally recognised responsible gaming assessment frameworks. Answer honestly — your responses are private and for your own awareness only. If you answer "yes" to three or more of the following questions, we strongly encourage you to contact our support team or activate a protective tool on your account.
4. Player Protection Tools
coolbet provides a comprehensive suite of account management and player protection tools accessible directly from your account dashboard. All protective measures are available at no cost and can be activated at any time. Reductions to limits take effect immediately, while increases are subject to a mandatory 24-hour cooling-off period before they become active.
Deposit Limits
Set a maximum daily, weekly, or monthly deposit cap in BDT across all payment methods including bKash, Nagad, Rocket, and Upay. Reductions apply instantly.
Wager Limits
Cap your total wagering activity on a daily, weekly, or monthly basis to manage your overall betting exposure regardless of wins or losses.
Loss Limits
Set the maximum amount you are comfortable losing in a given period. Once your loss limit is reached, no further bets or deposits can be placed until the period resets.
Session Reminders
Enable reality-check pop-ups that appear at intervals you choose (e.g., every 30 or 60 minutes) displaying your total session time and net balance.
Session Time Limits
Restrict the total number of hours you can be logged into coolbet within a single day or week. When the limit is reached, your session ends automatically.
Activity History
View a complete record of all bets placed, games played, deposits, and withdrawals from your account dashboard at any time, with no expiry on the accessible history.
Marketing Opt-Out
Withdraw your consent for promotional communications — including bonus offers, seasonal campaigns, and BPL cricket promotions — at any time from your notification preferences.
Live Support Access
Our 24/7 English-speaking support team can activate any protective measure on your behalf if you prefer not to navigate the settings yourself. Contact us via live chat instantly.
5. Self-Exclusion Programme
Self-exclusion is the most comprehensive player protection tool available at coolbet. When you request a self-exclusion, your account is permanently suspended for the duration of the exclusion period. You will be unable to log in, deposit, place bets, or access any real-money features of the platform during this time.
coolbet offers the following self-exclusion durations: 6 months, 1 year, 2 years, 3 years, and 5 years. A permanent self-exclusion option is also available for players who feel they need indefinite protection. Self-exclusion requests are processed within 24 hours of submission and cannot be reversed before the chosen exclusion period has fully elapsed.
Upon self-exclusion, coolbet will immediately remove you from all marketing lists. You will no longer receive promotional emails, SMS messages, or push notifications of any kind. Any pending bonus offers will be cancelled and any bonus balance will be forfeited in accordance with our Terms & Conditions.
How to request self-exclusion: Log in to your account and navigate to Account Settings → Responsible Gaming → Self-Exclusion, select your desired duration, and confirm your request. Alternatively, contact our 24/7 live chat support team directly and request a self-exclusion verbally — our team will process it on your behalf immediately.
After the self-exclusion period expires, your account will not be automatically reactivated. You will need to contact our support team, undergo a brief cooling-off review, and confirm your wish to return to the platform. We may also ask you to confirm that you have sought any support you needed during the exclusion period before reactivating real-money access.
All self-exclusion requests are irreversible until the chosen period expires. Contact live chat 24/7 to activate.
6. Deposit & Wager Limits
Setting financial limits is one of the most effective ways to keep gambling a controlled, enjoyable activity . coolbet makes it easy to define exactly how much you are comfortable spending before you begin playing, removing the temptation to exceed your personal entertainment budget in the heat of the moment.
All limits are denominated in Bangladeshi Taka (BDT) and apply across every payment method on the platform — whether you deposit via bKash, Nagad, Rocket, Upay, Visa, or Mastercard. There is no way to bypass a limit by switching payment channels; the restriction is applied at the account level.
Daily Limits
A daily limit restricts the total amount you can deposit or wager within any single 24-hour calendar period. This is the most granular control available and is ideal for players who want to keep each gaming session within a fixed budget. Daily limit reductions take effect immediately upon saving.
Weekly Limits
Weekly limits cap your total deposits or wagers across a rolling 7-day window. This option suits players who prefer flexibility within individual sessions but want a firm ceiling on their weekly gambling expenditure. The 7-day window resets at midnight every Monday (Bangladesh Standard Time, UTC+6).
Monthly Limits
Monthly limits provide the broadest budget control, capping total deposits or wagers across a full calendar month. This is particularly useful for players who receive a monthly salary and want to pre-allocate a fixed entertainment budget that cannot be overspent regardless of how many sessions they play.
If you reach your deposit or wager limit at any point, coolbet will notify you immediately and prevent further financial activity until the relevant period resets. You may still log in and view your account history, but no deposits or bets can be placed until your limit window refreshes or you contact support to discuss a managed increase after the cooling-off period.
7. Time-Out & Cooling-Off
A time-out is a temporary account suspension designed for players who feel they need a short break from gambling without committing to a full self-exclusion. Time-outs are an excellent first step if you notice any of the warning signs described in Section 2, or simply feel that gambling has been occupying too much of your time recently.
During an active time-out period, your coolbet account is fully suspended. You cannot log in, deposit funds, or place any bets. All active bonuses are paused rather than forfeited — they will resume when the time-out ends, provided they have not expired in the interim. You will also be suppressed from all marketing communications for the duration of the time-out.
Time-outs of 24 hours, 7 days, 30 days, and 90 days are available. Once activated, a time-out cannot be cancelled early — it runs for its full duration regardless of any request to lift it before the end date. This design is intentional: the purpose of a time-out is to create meaningful distance between you and the platform, and that protection is only effective if it cannot be undone impulsively.
How to activate a time-out: Visit Account Settings → Responsible Gaming → Time-Out, choose your preferred duration, and confirm. The suspension takes effect within minutes. You can also contact our live chat support team at any hour to request a time-out verbally — our agents are trained to action these requests immediately without requiring you to navigate the settings yourself.
8. Support & Resources
If you feel that gambling is having a negative impact on your life — financially, emotionally, or socially — please reach out for help. coolbet's own support team is available 24 hours a day, 7 days a week, via live chat on the platform. Our agents are trained in responsible gaming best practices and can help you activate any protective tool, discuss your concerns in confidence, or point you toward appropriate external resources.
You should never feel embarrassed or judged for raising a concern about your gambling habits. Our support team treats every conversation with complete discretion and genuine care for your wellbeing. Reaching out is always the right decision.
Live Chat Support
Available 24/7 directly on the coolbet platform. Our English-speaking agents can activate any responsible gaming tool on your behalf instantly.
Email Support
For non-urgent responsible gaming enquiries or to submit a formal data or account closure request, contact our team by email.
support@coolbetKaan Pete Roi
Bangladesh's leading emotional support and mental health helpline. Free, confidential, and available in English and Bengali for anyone in distress.
Gamblers Anonymous
An international peer-support organisation for individuals experiencing problem gambling. Fellowship meetings and resources are accessible worldwide including Bangladesh.
Remember: gambling at coolbet should always be entertaining, affordable, and fully within your control. The moment it stops feeling that way, our tools and our team are ready to support you. Play responsibly, set your limits early, and enjoy the games — cricket betting, slots, live dealers, and more — on your own terms.
Enjoy coolbet — Safely and Responsibly
Now that you know the full range of tools and support available, explore everything coolbet has to offer — cricket betting, premium slots, and live casino games — all within your personal limits.